FINE PRINT

Welcome to Studio Inc. We hope you enjoy your time in our store. Please appreciate and understand that this is a legal world and that you, by not immediately leaving this website now or immediately after reading our terms of service are accepting our services under the terms of this agreement. It is your obligation to keep your self informed of any changes that may occur between visits, as using our services each time is under the condition that you accept all our terms and conditions. We may change our terms and conditions from time to time without expressly informing you.

Studio Inc Return Policy
We are proud of the level of quality we produce across all of our printing avenues. Having said that, we are only human and every once in a while we might have a printing hiccup or miss a manufacturing error in a garment. On the very odd occasion that this happens we are happy to reprint your item. Before we can do that though there are a few steps you need to take. Firstly, read the all important ‘What can be Returned’ list to determine whether or not your item is indeed returnable:

What can be returned?
Returns are only accepted if within 14 days of receipt of purchase
Only damaged/faulty garments, or faulty prints can be returned/exchanged
Please note all returns must be in original packaging and have no noticeable signs of wear or makeup stains
Note: Shipping fee's are non refundable.

Sadly, we cannont accept returns for:
Change of mind
Shipping or stock delays
Unsatisfaction with different colours profiles between different garments
Incorrect product selection by user ( size, style, colour… remember to check our size charts before placing your order)
Variances in the garment size of +/- 2cm (supplier allowance)
Variations in print positions.

The difference between printing on white garments and coloured garments:
In order to be able to print on a coloured garment, we first have to spray the garment with a pre treatment solution that allows the white ink something to stick to. We then lay down a nice thick layer of white ink, followed by the colour layer. Because of this, colours do tend to look much brighter than when printing on a white garment. When we print on a white garment, the material absorbs the ink which means it loses a little bit of the vibrancy.

The difference between our screen and your screen:
Now is a good time to point out that everyone’s monitors are different, which means that there are going to be small differences in the colours that you see on your screen and what our team is looking at. In the same way there is going to be a variation in what you see on screen to the actual garment or print colour. For this reason please allow a 10% variation on both prints and garments, as well as a 10% difference in the print size.

*Please note all returns must comply with Studio Inc's fine print.

Once you have confirmed that you are eligible for a refund/reprint than simply send us an email to hello@studioinc.com.au with the following information.

Your name
Your order number
The date of your purchase
What products/s you would like to return
A short description of the manufacturing and/or print error
A photo of the garment

Post your return to:
The Tshirt Mill - Returns
99 Jane Street
West End, QLD 4101

We will contact you as soon as we receive your return request to discuss what your options are. If stock permits we endeavor will endeavor to get your reprint out within 24hours of receiving your request.

**Important notes on garment selection:
Here is a small breakdown on the kind of print quality you can expect from each of our suppliers:

Tanks and Bags from AS Colour: These guys are the beez neez in terms of print quality. AS Colour garments are manufactured using a soft bushed cotton which creates a super smooth print surface. The smoother the print surface, the smoother the print.

Delivery time frames
Studio Inc takes great pride in fulfilling our processing and printing time frames on time and often ahead of schedule. We have also selected two of the best and most reliable postage companies to help ensure your orders are delivered on time and with care. Unfortunately some circumstances are out of our control, and in the unlikely event there is a delay due to Fastway or Australia Post, we cannot take responsibility. We will however do our best to ascertain the reason for the delay and resolve the issue asap.

Washing instructions
The longevity of your tee and prints is largely up to you. To ensure you get as much wear out of them as possible please follow these instructions carefully.

Cold gentle wash inside out
Do not tumble dry (we like to hang ours straight on a coat hanger…no ironing necessary)
If you must iron, iron inside out
Do not dry in direct sunlight