RETURNS INFORMATION
We are proud of the level of quality we produce across all of our printing avenues. Having said that, we are only human and every once in a while we might have a printing hiccup or miss a manufacturing error in a garment. On the very odd occasion that this happens we are happy to reprint your item. Before we can do that though there are a few steps you need to take.
What can be returned?
Only Items that are faulty/damaged or have a faulty print may only be returned. Returns must also comply with our user agreement. If a reprint is approved, no changes may be granted for change of colour, product, size or design.
Due to the nature of our business in which we print to order, we do not offer returns for change of mind or size.
*Please note all returns must comply with our fine print.
No returns will be accepted after 14 days of receipt of purchase. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund
Must be made within 14 days of receipt of purchase.
Returns for exchange or store credit
Must be made within 14 days of receipt of purchase.
Shipping charges on products returned
All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges. In cases where Studio Inc agrees to organise the return, the customer must place the item in secure packaging and include the return address as per below. The packaging does not need to be a purchased satchel, it can be wrapped in brown paper, in a reused box etc.
Once you have confirmed that you are eligible for a refund/reprint than simply send us an email to hello@studioinc.com.au with your name with the following information.
- Your order number
- The date of your purchase
- What product/s you would like to return
- A short description of the manufacturing and/or print error
- A photo of the product
Post your return to:
The Tshirt Mill - RETURNS
99 Jane St
West End
Queensland 4101
Australia
We will contact you as soon as we receive your return request to discuss what your options are. If stock permits we will endeavour to get your reprint out within 24hours of receiving your request.